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خلاصہ
BS-CS , MBA
11 YEARS SENIOR LEVEL experience in a leading MULTINATIONAL company, with sound knowledge on I.T ,sales, market analysis, channel management, proactive, goal oriented, ability to lead and motivate a team
I am highly motivated, confident and reliable person with pleasant personality and solid knowledge in the field of Management and IT. Quite straightforward and compose a friendly disposition with good sense of humor. I am confident decision maker and effective problem solver, able to work well under pressure either as an individual or a part of team.
تجربہ
KYC Compliance Officer/I.T Operations
• Automation Project of CDNS PC-1 & PC-2
• Managing databases and filing systems
• Counter Activity, Certificate Issuance, Discharge, Profit.
•work as an I.T incharge/supervise in assigned branches
•Dealing with other Government Departments for suppliers and services
•liaising with staff, suppliers and clients
• Review KYC documents according to the KYC policy and procedures
• Maintain logs of customer information to ensure the efficiency of the KYC process
•(KYC) guidelines context of the recommendations made by the Financial Action Task Force (FATF) on Anti Money Laundering (AML) standards and on Combating Financing of Terrorism (CFT).
•Fault identification & rectification in Operating System, Application Software, Server, PCs, WAN installed at National Savings Centre.
• Assist Data Processing Officer in conversion of Historical Data to Main Software.
• Help desk support to National Savings Centre Staff.
• Providing Assistance in developing new products and services
Customer Services Officer
•Work as a Travel Counsel tent, Travel Coordinator, Reservation Officer, Email Coordinator,
•Patiently and courteously listen to calls from the customers, understand the nature of problem and try to resolve their issues.
•Report to team leader/ supervisor in case the problem seems to be unresolved.
•Generally manage to assist the customers regarding their queries / complaints.
•Provide information to the customers regarding Flight Scheduling, availability, cancellation charges, extra baggage carry & Award Plus member ship etc.
•PNR creation through SABRE VIEW Online system.
•Create cancellation & confirmation of the online booking as customer desired.
Territory Sales Manager
• Identifying potential markets and maximize business scope.
• Responsible for administrative controls and monitoring of all assets.
• Planning and root designing of given territory
• Monitoring the Distribution seals team, Responsible for conducting sales
• Planning the Territory for DSR’s (Distribution Sales Representative)
• Managing a team of Sales Executives and DSR’s